30 Days

We Replace.

30 Days

We Refund.

30 Days

We Exchange.

We focus on our Customers

We want you to be 100% satisfied with any purchase you make with us, but we know that you may change your mind or that sometimes things can go wrong. That is why we offer you the the opportunity to replace, exchange or refund your item.

Exchange and Replace

Dufry will exchange or replace products purchased in its stores within a period of 30 days from the date of purchase, provided that the product has not been used, it is in perfect condition and is returned in its original packaging together with all original items it came with.

Refunds

Dufry will accept goods returned for refund within a period of 30 days from the date of purchase, provided that the product has not been used, it is in perfect condition and is returned in its original packaging together with all original items it came with. (*).

See below the Dufry Warranty for more detailed information.

Dufry Warranty

Non-faulty Products

Exchange and Replace

Dufry will exchange or replace products purchased in its stores within a period of 30 days from the date of purchase, provided that the product has not been used, it is in perfect condition and is returned in its original packaging together with all original items it came with.*

  • No refunds will be granted for jewelry, watches or underwear. Refunds will also not be awarded for any purchases made on board ships/ cruise or aircraft.
  • For purchases made on board ships/ cruises, exchanges will be granted only during the journey directly at the store where they were performed.

Refunds

Dufry will accept goods returned for refund within a period of 30 days from the date of purchase, provided that the product has not been used, it is in perfect condition and is returned in its original packaging together with all original items it came with.*

Faulty Products

The customer has the right to request a repair, exchange, replacement or refund for any faulty product within a period of 30 days from the date of purchase, in accordance with the relevant specifications.* 

No refunds will be granted for jewelry, watches or underwear. Refunds will also not be awarded for any purchases made on board ships/ cruise or aircraft.

NOTE:

  • Our customer service personnel are available to provide suggestions and information and to address a wide range of queries and remarks regarding our services.
  • For any customer service complaint or request involving compensation, contact must be made within a period of 30 days following the date of purchase.*
  • Dufry aims to always find the best solution to satisfy its customers. Because of this, each case will be reviewed and analyzed individually, also taking into consideration the consumer laws local to the place of purchase.


* Proof of purchase must be presented in all cases.

Dufry will exchange or replace products for the customer ONLY in the country of purchase if the local law allows.

Related Information

These sections might also be of interest to you:

Customs Allowances

Our Brand Values

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You may know of Dufry through one of our many other retail brands. If you would like to connect directly with one of these, please see the below links to our entire portfolio.

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