Your satisfaction is very important to us!
If you have any queries regarding our products and services, we are happy to help. You can find the answers to most questions here. Alternatively, you can contact us via online chat, email or by phone:
Get in Contact:
Chat with one of our agents in English, Spanish or Portuguese. Our Global Contact Center is open from Monday to Friday, from 10A.M to 4P.M (GMT), excluding Brazilian national holidays.
Send an E-mail
For refunds, requests or complaints you can contact us in English, Spanish, Portuguese and French using the following form.
Choose the country you are calling from, from the drop-down menu.
Please note: service not available from some countries
These sections might also be of interest to you:
Retail Brands Our Retail Brands
You may know of Dufry through one of our many other retail brands. If you would like to connect directly with one of these, please see the below links to our entire portfolio.