Dufry aims to provide a unique product assortment that responds directly to our customers' needs. If you have any queries regarding our products and services we are happy to help. We place great importance to deliver a unique shopping experience, ensuring the highest standards of customer services. See on this page more information about Customer Service Policy, how to Contact Us, Customs Allowances, Our Services or how to give your opinion about your experience with us.

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In response to coronavirus health recommendations, the Toll-Free numbers are temporarily not available.
To better serve you during this moment, we are prioritizing the chat, and e-mail channels.

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Retail Brands Our Retail Brands

You may know of Dufry through one of our many other retail brands. If you would like to connect directly with one of these, please see the below links to our entire portfolio.

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