Regions and Locations
3 Regions – 420+ Locations - The Industry's Leading Global Company
EUROPE, MIDDLE EAST AND AFRICA
Dufry’s largest region saw reassuring recovery acceleration
The largest Dufry region, which includes 32 countries,saw a gradual recovery acceleration over the course of the summer months, which persisted also along the second half of the year. While the recovery was still characterized by a specific country-by-country evolution depending on the individual lifting of travel restrictions, the overall trend of business acceleration and shop opening continued positively. This allowed this region to considerably improve its performance organically representing 39.4 % of 2019 pre-pandemic levels.
In 2021, turnover in the region reached CHF 1,723.8 million as compared to CHF 1,144.5 million in 2020. In detail, the region saw good acceleration of the recovery in the Mediterranean headed by Turkey and Greece, while also Eastern Europe, Russia, the Middle East and Africa benefitted from the growing leisure demand and more flexible travel protocols. Similar improvement trends were seen in France, Portugal, Italy, Spain and Switzerland, while specifically in the UK the uptake started only in the third quarter along with eased travel protocols.
The region continued to expand its footprint with concession wins and expansions in existing locations also in 2021 such as the new twelve-year concession contract at the Teesside International Airport and the twelve-year extension of the Cardiff International Airport concession both in the UK. This region also celebrated the win of the new five-year concession at the Cayenne International Airport in French Guiana.
In the region, Dufry opened gross new retail space of 6,048 m2, among others, at the Odessa International Airport (Ukraine) and the Pulkovo Airport in St. Petersburg (Russia), where besides the opening of new shops, the existing retail area underwent a considerable refurbishment improving both passenger flows and shopping experience. With respect to refurbishments, the region renewed in total 9,207 m2 of commercial space including the shops of the Linate International Airport operation in Milano, Italy.
Europe, Middle East and Africa at a glance:
45% of 2021 Turnover
1,724 million CHF Turnover 2021
8,767 Employees in FTE
Asia-Pacific still largely impacted by travel restrictions
Travelling in Asia-Pacific has remained widely impacted throughout the whole year by more severe travel restriction strategies implemented by most governments in the region. Exceptions were made for some domestic travel destinations, such as for example within China and towards Hainan, which however could not provide the needed recovery levels, as Dufry’s business in the region is mainly focused on international travel.
Despite the challenging business environment, also this region provided some remarkable steps of footprint expansion and contract extensions. Above all, Dufry could celebrate its participation in the opening of the Global Duty Free Plaza at the Mova Mall in Hainan’s capital city Haikou. The mall complex, expected to be fully completed in early 2022, is the result of the joint-ventures with Alibaba and Hainan Development Holding, and will be the largest single retail area with Dufry participation globally. Once fully operational, it will cover around 39,000 m2 of retail space, of which the vast majority was already opened in 2021. Customers currently enjoy a seamless shopping experience with over 200 renowned global brands covering the full range of the typical duty-free core categories – on completion, the array of brands will be further expanded – and can rely on a comprehensive spectrum of online services including home-delivery services.
The second highlight was the five-year extension of the concession in Cambodia, which covers the contracts at the Phnom Pen, Siem Reap and Sihanoukville airports, which in 2019 welcomed in total 11.6 million passengers.
In 2021, turnover in Asia-Pacific amounted to CHF 99.0 million as compared to CHF 160.0 million and organically representing 15.1% of 2019 pre-pandemic levels.
Asia Pacific at a glance:
2% of 2021 Turnover
99 million CHF Turnover 2021
577 Employees in FTE
The newly defined region features the highest recovery levels
At the beginning of 2021 and in the context of the simplification of the Group’s organizational structure, Dufry combined the two former regions North America and Central and South America into The Americas, thus creating the second largest business unit of the company. This important structural improvement was facilitated by the full-integration of the Hudson business after its delisting in December 2020 and is in alignment with the centralized logistics platforms, regional operations and decision-making processes.
In 2021, The Americas showed the fastest recovery pattern of the Group driven by the early resumption of travel and the pickup of domestic and intraregional flights within the US as well as towards Mexican and other Central American and Caribbean destinations. In the fourth quarter we also saw the recovery starting in Brazil and Argentina along with the reopening of the US and Canada for transcontinental flights from Europe and elsewhere. Exception is still made for the cruise business, which just started to reopen first destinations towards the end of the year.
Benefitting from the overall more favorable travel protocols, the region featured a considerable improvement and reported a turnover of CHF 1,728.5 million (2020: CHF 1,141.7 million) organically representing 53.71% of 2019 pre-pandemic levels. The region runs operations in 206 locations across 27 countries covering a retail space of 235,994 m2 across some of the World’s most iconic travel and tourism destinations. As a region, The Americas is also characterized by the large variety of shops concepts offered within both duty-free and duty-paid environments and several airport F&B formats completing the portfolio.
From a business development perspective, new concession contracts were won at the Santiago International Airport in the Dominican Republic, with a ten-year contract, while the new six-year concession at the Salgado Filho International Airport in Porto Alegre further strengthens Dufry’s strong presence in Brazil. The win of new concessions was completed with a five-year duty-free and a six-year duty-paid contract at the Sangster International Airport at Montego Bay in Jamaica. Worth mentioning are also the openings of the Dufry Shopping Megastore in Porto Alegre (BR), the six stores at the Virgin Hotels in Las Vegas as well as the new concepts of the Hudson fully-digitalized Nonstop stores at the Chicago Midway International airport and at the Dallas Love Field Airport. As a premiere, Hudson also launched its first full-seated restaurant concept “Plum Market” at Dallas Fort Worth International Airport. In total, the region added 3,750 m2 of new retail space and refurbished 10,036 m2 of existing sales areas.
The Americas at a glance:
45% of 2021 Turnover
1,729 million CHF Turnover 2021
10,105 Employees in FTE
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