Dufry – Enriching your travel experience

At Dufry we have a very clear goal: we want to provide our customers with a unique shopping experience by combining the best products with outstanding services. Being the largest company operating in travel retail, Dufry offers travelers a wide range of products for all needs: from a simple bottle of water before boarding the plane to a sophisticated perfume as a present to a loved one. Meet us at one of our 2,200 shops around the world!

Much more than just retail

Ultimately, our aspiration at Dufry is higher than just selling products. Our highly trained and motivated sales representatives will help you navigate through a rich variety of prestigious brands to find the right product for you. We understand the needs of travelers and therefore make sure that our personnel is well trained and can give our customers the best service when they are at our shops.

Another area of focus for Dufry is digitalization. Our aim is to use digital technologies to add even more value to our services by increasing communication with customers and enhancing the personalization of our shops. We are currently working on our New Generation Store that will go live in several locations during 2017. One of many features will be electronic panels where signage can be changed according to the profile of the customers passing through our shop at that very moment.

Customer service which goes beyond the shops

Customer service is a priority for Dufry and for us this means that we look on how we can help our customer well beyond our shops. Even before they start their trip, travelers can pre-order products through the internet and collect them conveniently at the airport. Our “reserve-and-collect” service is available in Argentina, Australia, Brazil, Finland, Greece, India, Spain, Sweden and Switzerland, as well as in Turkey, the United Kingdom (including the Eurotunnel) and Uruguay.

Dufry is the only global travel retailer in the industry to offer a true global return guarantee. No matter if you purchased something in Bali, St. Petersburg, Barcelona, São Paulo, Las Vegas or elsewhere in the world: in the case that there is a problem with any product that you purchased at a Dufry store, we will replace, refund or exchange your product during 30 days. Dufry’s customer service representatives, who can be reached by phone, email or chat, in several languages, attended over 150,000 customers from about 140 countries in 2016. Dufry’s customer services team and policies guarantee full customer satisfaction.

50,000+ items

More than 50,000 items are available in our portfolio for our customers to choose from

380

locations

With a presence in over 380 locations in 64 countries all around the world, Dufry will most likely be part of your next trip!

30

Days

The replacement or refund guarantee offered by ­Dufry is unique in the travel retail industry

RED by Dufry

RED by Dufry is the next step in Dufry’s drive for excellence in customer service. RED goes beyond the typical loyalty program, as it works primarily through a mobile application. The program offers exclusive advantages such as discounts at Dufry stores and airport benefits. Additionally, members of the program are identified once they are at our stores through the “RED by Dufry” app and will receive notifications on promotions and offers tailored to their preferences. The RED by Dufry program is already live in Spain, Greece, Russia, Switzerland, Brazil and Argentina and it is planned to be rolled-out to 25 other countries by the end of 2018.

Dufry’s excellence confirmed by important awards

2016 was another year where Dufry’s customer focus and retail excellence has been recognized by different industry partners. A complete list of the 2016 awards is available here.

Related Information

These sections might also be of interest to you:

Dufry: Retail Expert

Award Winning Company

More about Dufry

These sections might also be of interest to you:

Retail Brands Our Retail Brands

You may know of Dufry through one of our many other retail brands. If you would like to connect directly with one of these, please see the below links to our entire portfolio.

Contact Information