Focus Story
ESG Strategy
Sustainability is an inherent element of Dufry’s business strategy aiming for sustainable and profitable growth of the company.
Our ESG engagement is focused on four key areas, where we want to have a positive impact within the scope of our stakeholder eco-system and beyond: customer experience; employee wellbeing and advancement; protecting the environment through the responsible use of our planet’s resources and being a trusted partner for all our stakeholders.
Our ESG focus areas build on and reflect the sustainability expectations of the main stakeholder groups in our business eco-system. The clear classification simplifies the identification of material topics and the development of the related ESG initiatives to achieve the defined goals.
Explore our ESG focus areas:
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Customer Focus
– Product Safety
– Sustainable Products
– Responsible Marketing
– Digital Tools
– Customer Service & Guarantee Service
– Customer Safety
– Customer Privacy & Data Protection
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Protecting Environment
– Respectful use of Natural Resources
– CO2 Footprint and Energy Consumption
– Waste Management
– Sustainable Logistics & Supply Chain
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Employee Experience
– Attractive working Environment, Conditions & Incentives
– Training & Development
– Career Progression and Recruitment
– Non-discrimination, Diversity, Inclusion
– Health & Safety
– Internal Communication
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Trusted Partner
– Corporate & Sustainability Governance
– Dufry Code of Conduct & other policies
– Supplier Code of Conduct
– Stakeholder Dialogue
– Partnerships with Landlords and Suppliers
– Sustainable Growth for Investors
– Community Engagement
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