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Pre-order Website

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Carrers

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Customer Service

Getting closer to you

 

Your satisfaction is very important to us and our objective is to keep you updated with news on our latest products and services.

If you have any questions regarding our products and services we will be glad to help. Contact our Customer Service Team.

To read our Customer Service Policy, please read the box below:

Your opinion

 

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It is with great pleasure that we invite you to answer our brief survey. Your participation is extremely important to us, as it helps us to make our shops more special and meaningful to you every single day.

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Service policy

 

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Dufry has a specific and easy way to guarantee the satisfaction of its clients. We want your time at Dufry to be more than just a purchase experience and we want you to be able to count on our service around the world.

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We guarantee
your satisfaction

Dufry Customer Service

Closer to you

We REPLACE
We REFUND
We EXCHANGE