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Pre-order Website

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Contact Us

We are able to communicate with you in English, Portuguese, Spanish and French.

 

E-mail form

Contact form

Fill in the fields below and send us your message. We will respond to you within 2 business days.

Chat

Chat

Answer any questions you may have by accessing online help in English, Spanish, Portuguese or French. See our online assistance schedule below:


Monday to Saturday
From 10 a.m. to 4 p.m. – London time (GMT)


Brazil: Monday to Saturday
From 7 a.m. to 7 p.m (GMT -4)
*except  on national holidays

Choose a language

* This service is only available for Internet Explorer.

 

Start Chat

Toll free

Toll free

If you prefer, you can also contact us by phone. To answer any questions you may have, speak with
us free of charge in English, Spanish, Portuguese or French.
Toll-free numbers are available in the following countries:
*See our Call Centre schedule below:

Monday to Saturday 10 a.m. to 4 p.m. London time (GMT)

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  • Argentina
    00 800 3333 8379
  • Brazil
    0800 72 38 379

    Monday to Saturday
    From 7 a.m. to 7 p.m (GMT -4)
    *except on national holidays

  • China
    00 800 3333 8379



    Dufry China has an own Customer Service:
    * Service will be charged as a local phone call to Shangai

    Dufry offers a hotline service for customer that has bought in our China Shops and lives or is still travelling through this country. Check it!

    Customer Service Hotline: +86 21 6237 2331
    Customer Service Email: china@cn.dufry.com

    * All services work in office hours, 9am to 6pm Monday to Friday, except public holidays. (Shangai time)
  • Czech Republic
    00 800 3333 8379
  • Dominican Republic
    1 888 751 4813
  • France
    00 800 3333 8379
  • Germany
    00 800 3333 8379
  • Hong Kong
    800 962 451
  • India
    0008 0010 05752
  • Israel
    00 800 3333 8379
  • Italy
    00 800 3333 8379
  • Japan
    001 010 800 3333 8379*

    * From fixed line with MYLINE with KDDI>

    010 800 3333 8379 (no need to dial 001)

    * From fixed line with MYLINE with other carrier>

    122 001 010 800 3333 8379

    (122 is the number to release carrier's pre-selection)

  • Mexico
    01 800 123 3294
  • Netherlands
    00 800 3333 8379
  • Portugal
    00 800 3333 8379
  • Puerto Rico
    1 866 949 8379
  • Russia
    810 800 2198 1049
  • Spain
    00 800 3333 8379
  • Switzerland
    00 800 3333 8379
  • Trinidad and Tobago
    1800 203 9191
  • United Arab Emirates
    800 017 4240
  • United Kingdom
    00 800 3333 8379
  • United States
    1-866 669-7978
  • Virgin Islands
    1800 203 0822

Click to call

Click to call

*This service is temporarily unavailable*

 

You can talk to us via computer. This service is available in English, Spanish, Portuguese and French.

Before using the Click to Call tool, please check that:

1) Your computer is equipped with a sound card and the necessary driver. If you are already able to listen to music using your computer, then Click to Call will work as well.

2) The microphone is connected and configured correctly.

3) Your Internet connection is stable. The faster the connection, the better the sound quality. If the connection is slow, the call may suffer a delay, lag or echo. We suggest the use of headphones rather than speakers, as speakers may cause distortion.

See our online assistance schedule below:
Monday to Saturday
7 a.m. to  7 p.m. London (GMT -4)
*except  on national holidays


* This service is only available for Internet Explorer.

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