Contact Us

E-mail form

Fill in the fields below and send us your message. We will respond to you within 2 business days.

Chat

Answer any questions you may have by accessing online help in English, Spanish, Portuguese or French. See our online assistance schedule below:

Monday to Saturday
From 10 a.m. to 4 p.m. – London time (GMT)

Brazil: Monday to Saturday
From 7 a.m. to 7 p.m (GMT -4)
*except  on national holidays

Choose a language

* This service is only available for Internet Explorer.

Toll free

If you prefer, you can also contact us by phone. To answer any questions you may have, speak with
us free of charge in English, Spanish, Portuguese or French.
Toll-free numbers are available in the following countries:
*See our Call Centre schedule below:

Monday to Saturday 10 a.m. to 4 p.m. London time (GMT)

Click to call

*This service is temporarily unavailable*

You can talk to us via computer. This service is available in English, Spanish, Portuguese and French.

Before using the Click to Call tool, please check that:

1) Your computer is equipped with a sound card and the necessary driver. If you are already able to listen to music using your computer, then Click to Call will work as well.

2) The microphone is connected and configured correctly.

3) Your Internet connection is stable. The faster the connection, the better the sound quality. If the connection is slow, the call may suffer a delay, lag or echo. We suggest the use of headphones rather than speakers, as speakers may cause distortion.

See our online assistance schedule below:
Monday to Saturday
7 a.m. to  7 p.m. London (GMT -4)
*except  on national holidays

* This service is only available for Internet Explorer.